Himawari Waterproof Canvas Travel Backpack Bag with USB Port

Welcome to our customer support page. Here, you can ask for help with any questions or concerns you may have regarding our products or services. Our dedicated team of experts is here to assist you and provide the information you need.

If you have any inquiries about our products, such as their features, materials, or sizing, feel free to reach out to us. We are happy to provide you with detailed and accurate information to help you make an informed decision.

Should you encounter any issues with your order, such as receiving a defective or damaged item, or if you have received the wrong product, please contact us immediately. We will promptly evaluate the situation and make it right for you.

If you need assistance with the return process, our team is here to guide you. We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To initiate a return, please contact us at gostdeal5@gmail.com. Make sure to provide us with your order details and reason for the return. We will provide you with a return shipping label and instructions on how and where to send the package.

Please note that certain items cannot be returned, such as perishable goods, custom products, and personal care goods. Additionally, gift cards are non-refundable.

If you are located in the European Union, you have a 3-day cooling off period, during which you can cancel or return your order for any reason and without justification. The same conditions apply as mentioned above for returns.

For any shipping-related inquiries, we strive to ship your order within 3 business days. The estimated delivery time is between 5 to 7 days, depending on your location. If you need any updates or information regarding your shipment, please email us at gostdeal5@gmail.com. Our team will respond to your inquiry within 24 hours.

If you have any other questions, concerns, or require further assistance, please do not hesitate to contact us. We are committed to providing excellent customer support and ensuring your satisfaction with our products and services.